In today's tech-driven world, mastering the art of saying "no" with finesse is a game-changer. It's not enough to simply decline a request; the true magic lies in turning that "no" into a "thank you." Join me as we delve into the evolving landscape of school IT, where exceptional customer service is paramount. We'll explore how to break the "angry tech guy" stereotype and transform every interaction into a positive experience, even when you can't give them what they want.
